Client Website Support Plans

Your website is a marketing asset that you have invested time and energy into.  Now it’s time to keep it working for your business over the long term.

Your Website Is Critical To Your Business

You have a website that is crucial to your business. It generates leads, customers and revenue. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

What would happen if you opened your website to find it hacked? What would you do? How much would it cost your business? How would you go about getting it fixed quickly?

Do It Yourself?

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.  Plus there are the costs of each online tool and the hassle of learning how to effectively use each one, or purchasing the wrong tool that costs you time and money.

Our Help

If you’re already one of our customers, then you know that we know your website intimately – because we built
it or have at least worked on it.  We know the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 8 years and
all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Support Plans.

This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

Essential Maintenance

$95monthly
  • Wordpress Core Updates
  • Wordpress Plugin Updates
  • Monthly Website & Database Backup
  • Database Cleaning and Optimisation
  • Website Visitation Reports
  • Security Scan and Monitoring
  • Uptime Monitoring and Performance Scans
  • Cancel Anytime (No lock in contracts)
  • Monthly Maintenance Reports

Gold Maintenance and Support

$195monthly
  • Unlimited Support Tasks
    (30 mins or less per task)
  • Wordpress Core & Plugin Updates
  • Daily (Off-site) Website & Database Backup
  • Tutorial / Training Videos
  • Database Cleaning and Optimisation
  • Website Visitation Reports
  • Security Scan and Monitoring
  • Uptime Monitoring and Performance Scans
  • Cancel Anytime (No lock in contracts)
  • Monthly Maintenance Reports
  • Monthly Website Performance (Incl. Search Keyword Report)
  • Scan and fix any broken links

Platinum Maintenance & Support

$395monthly
  • Unlimited Support Tasks
    (30 mins or less per task)
  • Wordpress Core & Plugin Updates
  • Daily (Off-site) Website & Database Backup
  • Tutorial / Training Videos
  • Database Cleaning and Optimisation
  • Website Visitation Reports
  • Security Scan and Monitoring
  • Uptime Monitoring and Performance Scans
  • Cancel Anytime (No lock in contracts)
  • Monthly Maintenance Reports
  • Monthly Website Performance (Incl. Search Keyword Report)
  • Scan and fix any broken links
  • 1 x 600 Word Article for your Blog
  • Constant tweaking of website to get more visitors from search engines.
  • Monthly 1hr strategy session

Frequently Asked Questions:

Yes, we offer unlimited small jobs. Individual tasks are limited to approximately 30 mins each but there’s no limit on the number of tasks you can send. We can resolve most tasks very quickly since we see similar issues across hundreds of customers. And while some customers send more support requests than others, the average number of tasks per customer is very manageable. There are terms of service and an acceptable usage policy to everything is kept fair and reasonable.
We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. Most of our time is spent with CSS, action and filter hooks, PHP, JavaScript and the admin panel.
If we estimate a task to take more than 30 minutes, we’ll let you know. We do offer Time Blocks you can purchase as needed for larger site upgrades / updates.
You will hear back from us by the next working day. Our business hours are Monday through Friday, 9-5pm. If you have a business critical support item that needs priority support please SMS us on 0406 331 214 and note there is a 50% loading on our normal support rate if you need it to be completed within 24hrs so that we can take on additional resources at short notice to ensure all our clients are looked after.
Support is provided by a mixture of in-house consultants and a flexible development team. Over time we have found that having a flexible and dynamic combination we can keep costs lower for your and provider better ongoing support.
Simply choose a plan from this page and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat or phone during business hours.
By email to support@getonlineaustralia.net we recommend this over phone support as an email will allow you to clearly step out the issue you are having, including adding any specific links and relevant screenshots.

WordPress and Plugin Updates

Your website is more susceptible to hacking or functionality issues if it is not kept up to date. Why risk it? Whenever a new release is ready for WordPress core or any of your plugins, we’ll update it for you, so you have peace of mind that security holes are closed quickly.

Website Backups

We take backing up your website seriously! We’ll backup your entire site (files and database) so that in the event something does go wrong, your site can be quickly restored and you can get back to work.

Backups Stored Offsite

All your backups are stored remotely on secure servers. So even if your site is hacked, you can rest easy that your backups are completely safe and readily available.

Initial Security Review

As part of the on-boarding process to a new support plan, we will review your user security and provide recommendations (if required). We will also make sure you have an appropriate security plugin installed and configured to provide an extra line of defence against your site being hacked.

24/7 Security and Uptime Monitoring

Your site will be monitored to keep it secure. When a site goes down it can be for a myriad of reasons, however knowing about it means that something can be done straight away to resolve the issue.

Detailed Monthly Reports

No need to worry, it’s all under control. But in case you want to know, we provide you with a list of all updates performed, backup download links, security scan results and all support tasks completed.

Discounted additional support

Need additional support? Enjoy 20% off our public support rate!!

Search Keyword Reports

Want to know how you are performing for your top keyword phrases? We will provide you a detailed report each month if you are on our Gold or Platinum plan.